FAQ

Welcome to our FAQ

We worked really hard to create a thorough FAQ for you, which is able to answer 90% of all questions we are currently asked!

What is KaiOS?

KaiOS is a US-based company with additional offices in France, Germany, Taiwan, India, Brazil, Hong Kong, and mainland China. Our operating system currently powers phones in Canada, the United States, and India through partnerships with Sprint, AT&T, T-Mobile, and Reliance Jio. Our newest partners include Bullitt, Doro, and HMD/Nokia. Hence, several more countries will get access to the powerful suite of KaiOS features before the end of 2018.

KaiOS originates from the Firefox OS open-source project which started in 2011 and has continued independently from Mozilla since 2016. Today, KaiOS is a web-based operating system that enables a new category of lite phones and other IoT devices that require limited memory, while still offering a rich user experience through leading apps and services.

Feel free to follow our Twitter account (@KaiOStech) to stay up to date and get the latest news. Additionally, you can find information about our latest announcements on our blog.

What we are passionate about!

Our mission is to open up new opportunities for individuals, their families, and communities by making access to advanced digital services a reality for everyone.

How is KaiOS different from other operating systems for mobile devices?

Devices running KaiOS use little technical resources to perform their tasks. Our development teams always strive to reduce memory usage and other requirements. For this reason, KaiOS-powered devices perform tasks previously only possible on smartphones. Think of features like running a store for apps, video calls, watching live TV, and so on.

KaiOS also provides new services to our partners. Examples are FOTA (over the air updates of the phone), cloud services, and analytics around network stability and connectivity.

Which devices is KaiOS compatible with?

We are currently focused on feature phones, but our platform is suitable for other connected devices (e.g. wearables, smart home, etc.) as well.

We work closely with device manufacturers (OEMs) to guarantee that you have the best possible experience. Our operating system currently powers phones in Canada, the United States, and India through partnerships with Sprint, AT&T, T-Mobile, and Reliance Jio. Our newest partners include Bullitt, Doro, and HMD/Nokia.

We are constantly entering new partnerships with manufacturers and increasing the list of available devices.

Feel free to follow our Twitter account (@KaiOStech) to stay up to date and get the latest news. Additionally, you can find information about our latest announcements on our blog.

If you are representing a device manufacturer interested in using KaiOS for your device, please reach out to us via our contact form. Make sure to select “Partnership opportunities” in order to reach our business development champions.

Do you offer a store for apps?

All KaiOS-powered devices have a store for apps called the Kai Store. The Store will be released on a country-by-country basis in the coming months.

For specific information about the Kai Store and local release dates, feel free to follow our Twitter account (@KaiOStech). Additionally, you can find information about our latest announcements on our blog.

Please note that the Store on JioPhones (the JioStore) and its content is determined by Reliance Jio.

Where can I get more apps?

Once the Kai Store is live in your country, you will have access to a variety of apps, including social media, instant messaging, navigation, streaming entertainment, and games.

For specific information about release dates and the latest news, feel free to follow our Twitter account (@KaiOStech). Additionally, you can find information about our latest announcements on our blog.

Please note that the content of the Store on JioPhones (the JioStore) is determined by Reliance Jio.

Can you tell me more about a specific release date for apps, features, or updates?

Thank you for being so engaged and interested in our progress!

We hope you can understand that we cannot comment on specific updates and/or release plans for various reasons.

You can follow our Twitter account (@KaiOStech) to stay up to date and get the latest news. Additionally, you can find information about our latest announcements on our blog.

Does KaiOS support Android apps?

KaiOS does not support Android apps. These apps need to be adapted to HTML5-based apps that can run on the KaiOS platform.

Can contacts be imported from Google Contacts?

Good news, that is totally possible!

Go to: “Contacts” -> “Settings” -> “Import Contacts” -> “Gmail”

I want to work at KaiOS, how can I get in touch?

If you are interested in working at KaiOS, please submit a full CV and cover letter via our contact form.

Select “Working at KaiOS”, so that your message finds its way to our HR angels.

I have a partnership proposal; how can I contact KaiOS?

If you’re interested in exploring corporate partnership opportunities with KaiOS for your app, device, or service you can submit your proposal via our contact form.

Please select “Partnership opportunities” in order to reach our business development champions.

Can I develop apps for KaiOS?

KaiOS is a curated platform for apps and we are working closely with our valued partners and app developers. Therefore, we are carefully selecting submissions to the store guaranteeing the best experience for our users and partners.

You can send a detailed proposal to partnerships@kaiostech.com, or submit it via our contact form under “Partnership opportunities”.

Additionally, you can sign up for our Newsletter and we will notify you of important product updates as well as other relevant technical info.

Can I access the source code?

KaiOS is based on the Firefox OS open-source project and we are committed to abide by the rules of the applicable open source licenses.

We’ll make the source code available to the extent required by the applicable open source licenses. We are currently working on a solution to make these parts of the source code accessible in an easy way.

You can follow our Twitter account (@KaiOStech) to stay up to date and get the latest news. Additionally, you can find information about our latest announcements on our blog.

Kindly note that we are not a device vendor and thus we are not responsible for product specific software. If you have any product specific question, please contact the respective device manufacturer (OEM) for more information.

If you are interested in becoming a partner, please contact us via our contact form. Make sure to select “Partnership opportunities” as the topic in order to reach our business development champions.

Which general features can I find on KaiOS?

The available functionalities can vary per device depending on the manufacturer. Generally speaking, KaiOS supports all standard features like voice calls, text messages, contacts, camera, calendar, music, clock, and email.

Once the Kai Store is live, you can also expect many apps and functionalities that you find on most smartphones.

Feel free to follow our Twitter account (@KaiOStech) to stay up to date and get the latest news. Additionally, you can find information about our latest announcements on our blog.

How can I share my internet connection with others or other devices?

Sharing your internet connection on your device can be found in “Settings”.

Please note that carriers may choose to deactivate this feature. For more specific information, we recommend reaching out to your carrier directly.

Does KaiOS support video calls?

KaiOS supports many features including video calls. In case it does not work on your device, please check if the feature has been launched in your region. Your mobile operator should be able to provide you with this information.

I have a hardware problem with my phone, how can I solve it?

As much as we’d love to help, KaiOS is not a device vendor and thus the physical product is not controlled by KaiOS. We are working with OEMs (device vendors) and the products are under their control.

For more information about your specific device, we recommend contacting your device vendor directly.

Contact us

Couldn’t find an answer to your question? No worries, we are happy to help. Submit your question via our contact form under “Customer support”.

You can reach our customer support via email on workdays from 9 a.m. to 5 p.m. (UTC+08:00).