KaiOS Privacy Policy

We, KAI OS TECHNOLOGIES (HONG KONG) LIMITED (hereinafter referred to as
“we”, or “Kai”) respect your concerns about privacy. This Privacy Policy explains
our policies and procedures regarding personal and other information about our
customers. We intend to provide you with a level of comfort and confidence in
how we collect, use, disclose, and safeguard personal and other information that
we collect or that you provide to us. This KaiOS Privacy Policy (“Privacy Policy”)
also explains how you can contact us if you have any questions or concerns
about your personal information.



This Privacy Policy describes in detail our policy and practices regarding
collection, use and disclosure of information that we collect through our
websites, software applications, social media pages, e-mail messages, and your
purchase or use of our products or services, or personal information that you
otherwise provide to us.

By providing personal information to us, accessing our website or by using our
products or services, you acknowledge that you have read and understood this
Privacy Policy and agreed to the terms and conditions of this Privacy Policy.
We will take all steps reasonably necessary to ensure that your personal
information is stored and processed securely and in accordance with this Privacy
Policy and applicable laws.



This Privacy Policy applies to personal information, which is information that can
be used to contact or identify a single person.

We collect information that you give us. We receive and store safely any
information when you create an account ID, purchase our products or services,
download a software update, contact us or participate in an online survey.

We collect automatic information. We receive and store certain types of
information whenever you interact with us.

We collect information used in your e-mail communications with KAI. To help us
make e-mails more useful and interesting, we often receive a confirmation when
you open e-mail from our e-shopping website if your device supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.

We collect information from other sources. We might receive information about you from other sources, which are duly authorized by yourself to transfer such information to third parties and add it to our account information.



  • The personal information we collect allows us to keep you posted on our
    latest product announcements, software updates, and upcoming events. If
    you don’t want to be on our mailing list, you can opt out anytime by
    updating your preferences.
  • We also use your personal information to help us create, develop, operate,
    deliver, and improve our products, services, content, and advertising to
    improve your user experience continually.
  • We may use your personal information to respond to your inquiries and
    fulfill your requests.
  • We may use your personal information, including date of birth, to verify
    identity, assist with identification of users, and to determine appropriate
    services. For example, we may use date of birth to determine the age of
    user account holders.
  • From time to time, we may use your personal information to send
    important notices, such as communications about purchases and changes
    to our terms, conditions, and policies. Because this information is
    important to your interaction with us, you may not opt out of receiving
    these communications.
  • We may also use personal information for internal purposes such as
    auditing, data analysis, and research to improve our products, services,
    and customer communications.



We may also collect information which does not, on its own, allow direct
association with any specific individual. We may collect, use, transfer and disclose
non-personal information for any purpose. Here are some examples of nonpersonal
data that we may collect:

  • Non- personal data such as language, unique device identifier, referrer
    URL, location, and the time zone where one of our products is used so that we can better understand customer behavior and improve our products,
    services, and advertising.
  • Non- personal data regarding customer activities on our website, cloud
    services or the app store and from our other products and services. This
    information is aggregated and used to help us to provide more useful
    information to our customers and to understand which parts of our
    website, products, and services are of most interest. For the purposes of
    this privacy policy, this type of data is considered to be non-personal
  • Details of how you use our services, including search queries, which may
    be used to improve the relevancy of results provided by our services.
    Except in limited instances to ensure quality of our services over the
    Internet, such information will not be associated with your IP address.
  • With your consent, we may collect data about how you use your device
    and applications in order to help application developers to improve their

If we do combine non-personal information with personal information, the
combined information will be treated as personal information for as long as it
remains combined.



Our websites, online services, interactive applications, email messages, and
advertisements may use “cookies” and other technologies. These technologies
help us better understand user behavior, tell us which parts of our websites
people have visited, and facilitate and measure the effectiveness of
advertisements and web searches. We treat information collected by cookies and
other technologies as non-personal information. However, to the extent that IP
addresses or similar identifiers are considered personal information by local law,
we also treat these identifiers as personal information. Similarly, to the extent
that non-personal information is combined with personal information, we treat
the combined information as personal information for the purposes of this
Privacy Policy.

Kai and our partners also use cookies and other technologies to remember
personal information when you use our website, online services, and
applications. Our goal in these cases is to make your experience with Kai more
convenient and personal. For example, knowing someone using your computer
or device has shopped for a certain product or used a particular service helps us
make our advertising and email communications more relevant to your interests.
You may configure your browser to accept all cookies, reject all cookies, or notify
you when a cookie is sent. Each browser is different, so check the “Help” menu of
your browser to learn how to change your cookie preferences.

In some of our email messages, we use a “click-through URL” linked to content on
our website. When customers click one of these URLs, they pass through a
separate web server before arriving at the destination page on our website. We
track this click-through data to help us determine interest in particular topics and
measure the effectiveness of our customer communications. If you prefer not to
be tracked in this way, you should not click text or graphic links in the email



We do not share personal information with companies, organizations and
individuals outside of Kai unless one of the following circumstances applies. Kai
may share personal information with your consent.

We may disclose personal information to our affiliates when necessary to
perform services on our or on your behalf.

We cooperate with companies and individuals to perform functions on our
behalf. Examples include fulfilling orders, delivering packages, sending postal
mail and e-mail, removing repetitive information from customer lists, analyzing
data, providing marketing assistance, providing search results and links
(including paid listings and links), processing credit card payments, and providing
customer service. They have access to personal information needed to perform
their functions, but may not use it for other purposes.

We will share personal information with organizations or individuals outside our
organization if we believe that access, use, preservation or disclosure of the
information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable
    governmental request.
  • detect, prevent or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of our users or the
    public, as required or permitted by law.



We will endeavor to take all reasonable physical, technical and organizational
measures and procedures to safeguard and secure the personal information we
collect through our products, services and our website.

We work hard to protect our company reputation and our users from
unauthorized access to or unauthorized alteration, disclosure or destruction of
personal information that we hold. In particular:

  • We review our information collection, storage and processing practices,
    including physical security measures, to guard against unauthorized
    access to systems;
  • We use encryption where appropriate;
  • We use password protection where appropriate;
  • We restrict access to personal information to our employees, contractors
    and agents who need to know that information in order to process it for
    us and who are subject to strict contractual confidentiality obligations.
    They may be disciplined or their contract may be terminated if they fail to
    meet these obligations.

However, these measures do not release you from taking appropriate steps to
keep your personal information safe and secure, in particular by avoiding
obvious user ID’s or passwords, by ensuring that you do not disclose your
password(s) or grant any other person access to your user account and your
personal information, and any other protective measures applicable.

Regarding transparency, our goal is to be clear what information we collect, so
that you can make choices about how it is used.

If you share your personal information through one of our websites, services or
products with a third party account, such as Facebook, Google + or Twitter, please note that the privacy of your personal information will be managed respectively by one of those third parties. We are not responsible for any damages due to any data loss, damage or misappropriation that may occur on
your third party profiles over which we have no control.

Any personal information or content that you voluntarily disclose while using our
website, services or products and which can be viewed by members of third
party applications or sites (such as chat areas, in messages), becomes publicly
viewable and can be collected, viewed and used by others. You are responsible
for the personal information you choose to share or submit.



We understand the importance of taking extra precautions to protect the privacy
and safety of children using our products and services. Accordingly, we do not
knowingly collect, use or disclose personal information from children under 13,
or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of
a child under 13, or equivalent minimum age depending on jurisdiction, without
first receiving verifiable parental consent we will take steps to delete the
information as soon as possible.



Our Privacy Policy may change from time to time. We will post any Privacy Policy
changes on a webpage and, if the changes are significant, we will provide a more
prominent notice (including, for certain services, email notification of Privacy
Policy changes). We will also keep prior versions of this Privacy Policy in an
archive for your review.

The current version is dated June 30, 2017.



We keep your personal information for a limited duration necessary to fulfill the
purposes outlined in this Privacy Policy unless a longer retention period is
required or permitted by law and only for the purposes defined above. Once the
purpose is achieved, all personal information is deleted in a safe and secure



To provide location-based services on our or our partner’s products, Kai and our
partners and licensees may collect, use, and share precise location data,
including the real-time geographic location of your device. Where available,
location-based services may use GPS, Bluetooth, and your IP address, along with
crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to
determine your devices’ approximate location. Unless you provide consent, this
location data is collected anonymously in a form that does not personally
identify you and is used by Kai and our partners and licensees to provide and
improve location-based products and services. For example, your device may
share its geographic location with application providers when you opt in to their
location services.



Kai’s websites, products, applications, and services may contain links to thirdparty
websites, products, and services. Kai’s products and services may also use
or offer products or services from third parties. Information collected by third parties which may include such things as location data or contact details, is
governed by their privacy practices. We encourage you to learn about the privacy
practices of those third parties.



You can access, review and edit your personal information at any time by logging
into your user account, visiting your user profile or by contacting us directly.
Should you require us to edit or delete your personal information, we may ask
you to provide us with evidence of your identity before we can act on your

You can also have your data deleted or blocked, as appropriate, should you
believe that your data is inaccurate.

For any requests as defined above, you may send your request to the following
email address: privacy@kaiostech.com

Under certain jurisdictions and data protection laws, you may have the right to
request details of your personal information which we hold about you or to
request the correction or deletion of your personal information.
Please help us to ensure that the personal information that we hold about you is
accurate and up to date. If you think that any personal information we have
stored about you is incorrect or incomplete, please contact us at



If you have any questions or concerns about the Privacy Policy or data
processing or if you would like to make a complaint about a possible breach of
local privacy laws, please contact us. You can always contact us by email us at

All communications are examined and replies are issued where appropriate as
soon as possible. If you are unsatisfied with the reply received, you may refer
your complaint to the relevant regulator in your jurisdiction. If you ask us, we will
endeavor to provide you with information about relevant complaint avenues
which may be applicable to your circumstances.