Kai Helps: Announcing Three Major KaiOS Customer Service Improvements

Actions speak louder than words. Instead of writing about how passionate the team is about your customer experience, here are three concrete improvements we’ve made over the past few weeks.

 

Help Center

You can access our new Help Center which replaces our previous FAQ page. If you‘d like to get instant answers to your enquiries, this is the place for you.

 

You’ll have access to over 20 articles (and counting!) explaining everything from A like ‘apps’ to Z like… well, we’re currently working on Z. The new system will automatically suggest articles as soon as you hit the search bar. Instant support gratification incoming! Feel free to rate the articles in order for us to improve our service to you.

 

In case you’d like to speak to us directly, you can submit your enquiries to our support champions via our contact form. Our system will also suggest articles to you once you’ve filled out the ‘Subject’ line.

 

Customer Support Business Hours

While the Help Center allows you to find answers independently, we’re not automating every aspect of our customer service. In fact, it’s quite the opposite! We’ve brought new team members onboard, who are happy to provide English support during our new business hours from Monday 7am – Saturday 7am EEST/GMT+3.

 

 

@KaiHelps Twitter support handle

In our effort to provide a great direct support experience, we now have a dedicated Twitter support handle! @KaiHelps is where you can contact our support. We will also use the account to keep you up to date with how to’s and other tips on using KaiOS devices.

 

@KaiHelps is managed 24 hours a day, five days a week by our awesome support agents. We’re happy to answer any questions you might have about KaiOS during the previously mentioned business hours. Feel free to follow and tweet us at any time. You can also use this link to send us a Direct Message.

 

Our older sibling @KaiOStech is the place to stay up to date about our blog posts, media articles, and other exciting content.

 

How can we improve further?

We’re happy with these improvements and hope you will be too. However, what constitutes great support is ever-changing, so this is just the beginning. Don’t hesitate to submit your feedback and suggestions on how we can improve your KaiOS experience.

 

The secret to achieving great customer support is to get down to work instead of thinking about inspirational quotes.’ 

– Patrick

Guy in charge of customer support at Kai

 

Related Posts

  1. Eight New Energizer® Feature Phones to Run on KaiOS

    Actions speak louder than words. Instead of writing about how…
  2. KaiOS Technologies Named To The GSMA 100

    Actions speak louder than words. Instead of writing about how…
  3. Meet The Apps Available On KaiOS

    Actions speak louder than words. Instead of writing about how…
  4. 2018 was a Banner Year for KaiOS Technologies

    Actions speak louder than words. Instead of writing about how…

There are 20 Comments

  1. Aprendi mais sobre o tema . Obrigado e meus cumprimentos por nos mostrar mais
    a respeito disso.

  2. soy partidario de utillizar WordPress porque me chifla.

  3. Awesome work once again! Thanks:)

  4. Choisissez aussi la résolution de votre contenu.

  5. Hi outstanding website! Does running a blog similar to this take a massive amount work?
    I’ve virtually no knopwledge of programming but I was hokping to start my
    own blog in the near future.Anyway, should yyou
    have anny ideas oor techniques for new blog owners pllease share.
    I understand this is off subject butt I simply needed
    to ask. Thanks!

  6. Fish searching is without doubt one of the finest fish video games.

  7. I’m unsure where you’re acquiring your information and facts, nevertheless excellent topic.
    I need to spend some time learning or understanding more.
    Thank you for wonderful information. I was searching for this info.

  8. aj

    jiophone f101k kaios 3.0 software download

  9. aj

    how can i use operator services in my jiophone f101k.

  10. wow, excellent article thank you so much

  11. Hey There. I found your blog the use of msn. That is a really well written article.
    I’ll make sure to bookmark it and return to read more of your helpful info.
    Thanks for the post. I’ll certainly comeback.

  12. Piękny artykuł, generalnie się z Tobą zgadzam, jednak w niektórych kwestiach bym się
    kłóciła. Z pewnością ten blog może liczyć
    na szacunek. Myślę, że tu jeszcze wpadnę.

  13. ds7757.com、北京赛车pk10走势图、北京赛车pk10公式、北京pk10官网、北京pk10官网

Leave a Reply

Your email address will not be published. Required fields are marked *