Work at KaiOS

Work at KaiOS: Rémy Trichard, Monetization Products Director, on creating value

Rémy Trichard was pursuing a Master’s in Computer Science in Oxford, England, when he saw the 2008 Beijing Olympics opening ceremony. The firework footprints that “stepped” from Tiananmen Square to the Bird’s Nest stadium impressed him. “It really struck me. I still have a picture in my mind of those footsteps in the sky. To me, it was like cognitive dissonance with the image I had of Mao’s China. I was like: Something is happening over there [in Beijing].” As soon as he graduated, he went to see what it was.

In China, he quickly established himself as an IT consultant. Despite having limited knowledge about the country and not speaking a word of Mandarin, he could code — a skill in high demand at the time.

He likens his move to China to jumping into the ocean before learning how to swim. “I had to figure out everything. How to speak Chinese, how to live in China, how to set up a company, how to make a living.”

After successfully creating a profitable business in his first year in Beijing, Rémy felt confident to launch a second startup. This one, he says, “failed miserably.” His key learning? “Unless you have deep pockets, you can’t focus only on growth; you must take care of the bottom line as well.” This lesson has come in handy many times since then and serves Rémy well in his current role at KaiOS.

Moving on from the second startup, Rémy got a job at RenRen, the Chinese equivalent of Facebook. He continued working for Chinese internet companies until 2017, when, together with a few colleagues, he founded his third business: Terark, a storage engine for database and data systems.

Terark was profitable in year one and quickly attracted interest from potential buyers. By the time Terark was sold to ByteDance, the company that owns TikTok, Rémy was ready for a new challenge. He spent a few months in Singapore but eventually decided to relocate to Hong Kong. He had a good reason: starting an exciting new chapter in his career as Monetization Products Director at KaiOS.

Remy and his monetization’s products team at KaiOS office

Remy’s personal mission at KaiOS is to ensure the KaiOS ecosystem brings value to all stakeholders, including users, developers, carriers, and manufacturers. 

Currently, KaiOS has four revenue sources: advertising, mobile payments, device financing, and B2B services. Part of Remy’s job involves identifying strategies for, as he puts it, “making money after a KaiOS phone is sold.” Another is figuring out ways to keep users active and engaged. “We work to create value for users through content that’s interesting to them, that keeps them coming back, that gets them curious to try more apps.”

Remy and his monetization’s products and engineering teams pictured in the Hong Kong office , together with those located in other sites

Because typical KaiOS users live below the poverty line in emerging markets, “creating value through apps” could mean delivering coronavirus prevention tips via push notifications. Or enabling “unbanked” individual in Africa to send and receive money online. “Even though my job is to monetize our platform, to make it viable and consistent, it often feels like I work for a mission-driven NGO,” says Rémy. “We are definitely doing some good in the world.

Although he counts the opportunity to make a difference as one of the main perks of working for KaiOS, there is more that he is excited about. Despite the fast growth of KaiOS over the past years, the Hong Kong office, where most of the Monetization team works, still feels like a startup: fast-paced, innovative, growth-focused — in other words, the opposite of boring. “We have to be at the top of our game every day. We have fewer resources than Google and Apple, so we need to work faster and smarter.”

That, he says, requires being resourceful and even a little bit crazy. “You have to be crazy to think you can change the world,” he says. In one year, he’s grown his team from three to nearly twenty “crazy” engineers — and he’s currently hiring more. “We are looking for curious, smart, driven, and technically strong professionals in need of a big challenge,” he says. “This isn’t a job, but a mission for the hungry, the foolish, and the crazy ones!”

Remy and his monetization’s engineering team

Enjoyed this profile of Rémy Trichard? Check out our previous installment in this series, an interview with Agnes Lo, HR manager, and learn how we recruit at KaiOS.

Enabling Tomorrow

Enabling Tomorrow Ep 13: Diane Janknegt

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets.

Tim Metz chats with Diane Janknegt, founder of EdTech startup Wizenoze. Wizenoze developed Web for Classrooms, an internet tailored for education. Using Web for Classrooms, students can search and find content online that matches their needs and reading skills.

Subscribe to our YouTube channel to catch all future episodes.

More on Diane

Diane was selected by Forbes “100 Women Founders In Europe To Follow 2019” and by Insight Magazine as one of “The 20 Most Successful Businesswoman to Watch 2018.” Her AI startup, Wizenoze, was the only Dutch company featured in The Disrupt 100 list. Wizenoze was also selected by Business Insider as one of “The top 10 Dutch companies to Watch in 2019” and a finalist for “The Next Billion Edtech Prize” at the Global Education Skills Forum in Dubai in 2019.

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 18th of September 2020

Enabling Tomorrow

Enabling Tomorrow Ep 12: Akhtar Badshah

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets.

In this episode, Tim Metz chats with social impact thinker and author Akhtar Badshah. Akhtar is Chief Catalyst at Catalytic Innovators Group, a consulting company that helps individuals and organizations accelerate social impact. He’s also the founder of Accelerating Social Transformation, a professional development course for social entrepreneurs. 

Akhtar shares his experience leading digital inclusion programs, including at Microsoft, where he served as the head of the company’s Philanthropy program from 2004 – 2014. He also discusses his new book, Purpose Mindset: How Microsoft Inspires its Employees and Alumni to Change the World, which describes the innovative strategies Microsoft used to build a culture centered around giving.

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More on Akhtar

Dr. Akhtar Badshah is a Distinguished Practitioner at the University of Washington at the Evans School of Public Policy & Governance and a faculty advisor at the START Center Department of Global Health. He’s a seasoned executive with over 30 years of experience in international development, having managed a corporate philanthropic program and co-founded a global nonprofit for social enterprise. Dr. Badshah led Microsoft’s philanthropic efforts for ten years, where he administered the company’s community investment and employee contributions. He was instrumental in launching both Unlimited Potential and Youth Spark—the company’s focus to bring digital technology to the underserved communities and youth all over the world. His forthcoming book is titled Purpose Mindset: How Microsoft Inspires its Employees and Alumni to Change the World. Dr. Badshah serves on the boards of Microsoft Alumni Network, Global Washington (Chair) and The Indus Entrepreneurs, Seattle. He is an accomplished artist, a doctoral graduate of the Massachusetts Institute of Technology, and an active philanthropist.

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 4th of September 2020

Enabling Tomorrow

Enabling Tomorrow Ep 11: Colin McElwee

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets.

Tim Metz chats with Colin McElwee, co-founder of Worldreader, a 501 global non-profit organization that provides people in the developing world with free access to a library of digital books via e-readers and mobile phones. Colin discusses the transformative power of reading and shares insights gained in a decade working to end illiteracy and promote reading worldwide.

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More on Colin

As co-founder of Worldreader, Colin McElwee focuses on developing and growing key partnerships, putting to good use his for-profit and nonprofit experience across the globe. Prior to co-founding Worldreader, Colin was the first director of marketing at ESADE Business School in Barcelona, where he helped establish the school’s reputation as a world-class business education provider. Prior to that, he started his career as an economist for several Brussels-based lobbies to the European Commission and later worked in global marketing in the consumer goods sector for Scottish & Newcastle PLC. Colin has a degree in economics from the University of Manchester and an MBA from ESADE Business School. In 2016, Colin was nominated as one of the Social Entrepreneurs of the Year by the Schwab Foundation of the WEF.

Follow Colin on Twitter

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 28th of August 2020

Enabling Tomorrow

Enabling Tomorrow Ep 10: Bukola Akingbade

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets.

Tim Metz chats with Bukola Akingbade, CEO of Kucheza Gaming, an e-sports company in Lagos, Nigeria. Bukola shares her professional journey from advertising executive to co-founder of Africa’s largest community for young gamers. She discusses the importance of e-sports and gaming for education and shares Kucheza’s exciting plans for the future.

Subscribe to our YouTube channel to catch all future episodes.

More on Bukola

Bukola is the founder and CEO of Kucheza Gaming, an Africa-focused games and e-sports company. She founded Nigeria’s first digital marketing agency, Bytesize, in 2009. Previously, she worked as the Head of Digital Marketing at the Leo Burnett Group in Nigeria. Bukola is passionate about photography, traveling, and learning.

Connect with Bukola on LinkedIn

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 21st of August 2020

Enabling Tomorrow

Enabling Tomorrow Ep 09: Javier Cardona

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets.

Tim Metz chats with Javier Cardona, co-founder and CEO at 1DOC3, a digital platform that is reinventing how people in Latin America access healthcare. Javier discusses his professional journey from marketing executive to health startup co-founder and shares stories about living in Latin America, the Middle East, and Africa, including the experience that led him to start 1DOC3.

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More on Javier

Co-founder and CEO at 1DOC3, Javier has always had a passion for solving problems using technology. Prior to starting 1DOC3, he worked for almost 20 years in the telecommunications and internet industries. Javier holds a Master’s degree in Marketing.

Follow Javier on Twitter

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 12th of August 2020

Industry insights

How to onboard first-time internet users

Smart feature phones are helping make the internet accessible to the 4.5 billion individuals still unconnected. Carriers have an opportunity to turn these newcomers into customers, but first, they need to educate them on how to make the most out of their internet-enabled devices.

To help carriers empower first-time internet users, we’ve put together a list of onboarding suggestions.

Train retail staff to educate, not just sell

Often, retail workers are an unconnected person’s first contact with mobile internet. If trained, sales staff can play a crucial role in onboarding first-time internet users. Here’s how:

  1. Introducing smart feature phones as internet-enabled devices

    Late adopters often assume that only smartphones connect to the internet. Staff can address this misconception by introducing KaiOS phones as internet-enabled devices and doing live demonstrations of how to use them to connect to the internet.

  2. Demonstrating how mobile data, wifi, and hotspots work

    First-time internet consumers may not be familiar with mobile data, wifi, and hotspots, but sales staff can explain. They can also show customers how to purchase packages and switch mobile data on and off to avoid unwanted charges.

  3. Sharing personal examples of internet use

    New users tend to not be clear on what the internet has to offer. In addition to demonstrating how to access and use popular apps, sellers can help by sharing examples of their own internet use. This helps new internet adopters grasp the specific ways apps, and the internet in general, can be useful in their day-to-day.

  4. Helping customers meet their needs

    Retail workers should ask customers what their interests and needs are, and then teach them how to meet those needs on their smart feature phones. If they enjoy listening to music, staff can show them how to find music videos on YouTube, for example.

  5. Building trust so they return

    When salespeople educate later adopters of the internet on how smart feature phones work and what is possible through mobile internet, they establish themselves and the store as trusted guides. Happy customers are likely to return when it’s time to purchase a new device and recommend the store to family and friends.

Note: Offering the type of friendly and helpful service described above requires that sales associates feel confident and competent using smart feature phones. Getting to know KaiOS-powered devices and how they work should, therefore, be an essential part of their training. For tips and prompts, see the GSM Association’s Mobile Internet Skills Training Toolkit.

Add educational materials to packages

Inspiring new customers to take advantage of free digital resources is an effective strategy for turning them into data plan subscribers, as we explain here.

Pakistan’s leading digital communications company, Jazz, applied this tactic. Inside every box of Digit 4G phones, they placed a flyer introducing first-time users to the Life app, KaiOS’ free life skills app. As new internet users were motivated to try the app and spend more connected.

Jazz included a flyer in their packaging, introducing KaiOS and Life app.

Remind new users to connect

Helping newly-connected customers build the habit of going online is also important.

One way to keep them active is through automated calls or audio messages. Outbound calls recorded in their local language can inspire them to take action. Short, attention-grabbing audio messages can encourage them to call a toll-free number to learn more.

SMS notifications can also persuade them to reconnect. Here are some sample texts:

Have you read to your child today? Click here to browse thousands of free books on the Life app.
Increased your crop yield by making small changes. Check out these free farming resources.
Looking for a job? Use Google to search for job opportunities and get career guidance on the Life app.
Do you have COVID-19 symptoms? Access BeSafe to find out.
Watch local news on YouTube. Click here to access your local channel.

Access industry insights

Understanding the unique needs of the newly connected helps you better market your products and services in emerging markets.

At KaiOS, we do extensive research on the experience and behavior of late internet adopters. We share our findings on our blog as well as in webinars and events.

Examples of our research include:

We encourage you to access our industry insights to better target new internet consumers in emerging markets.

Take action

We’re excited to see you apply these ideas to empower first-time internet users. If you have questions or an interest in partnering with us, please contact us at partnerships@kaiostech.com.

Enabling Tomorrow

Enabling Tomorrow Ep 08: Vimbayi Kajese

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets. New episodes every week.

Tim Metz chats with Vimbayi Kajese, founder and CEO at #Adtags. Vimbayi discusses her personal experience of not seeing herself represented in the media and of being “the only black kid” in the spaces she frequented—including China Central Television (CCT), where she became the country’s first African anchorwoman. Vimbayi also talks about the critical work she’s doing to increase the representation of people of color in advertising through her innovative startup, #Adtags.

Subscribe to our YouTube channel to catch all future episodes.

More on Vimbayi

Vimbayi is the founder and CEO of #Adtags, a marketplace for trendy images of people of color. The first African woman to headline news in China, Vimbayi has received numerous honors, including a World Economic Forum (WEF) Young Global Leader nomination in 2017. She is a sought-out interviewer and public speaker. 

Watch her TEDx Talk
Follow #Adtags on Instagram
Connect with Vimbayi on LinkedIn

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 24th of July 2020

Industry insights

How KaiOS empowers new internet users

Non-internet users face several barriers to meaningful connectivity. Here are a few of the challenges and how we’re helping to solve them.

Barrier 1: The high cost of data

Not having enough data prevents new internet users from fully enjoying the internet. That’s why we go beyond making internet-enabled devices accessible and also work to make data affordable. We do this by educating mobile carriers about the benefits of offering mobile data for free and at low prices.

Barrier 2: Low digital literacy

“Giving [KaiOS phone users] first-time access to the internet is kind of like handing a bucket of Lego bricks to a person who has never seen them and telling them, build anything!” KaiOS UX designer Tina Chen writes on Medium.

To help new users understand the possibilities of the internet and take advantage of them, we partnered with the GSM Association (GSMA) to create a digital literacy toolkit.

The toolkit is being used to teach customers the basics of the internet in stores when they buy their first KaiOS smart feature phones. Life app users are also accessing this content to gain digital skills.

Meanwhile, the KaiOS UX design team is working so that first-time internet users can gain digital literacy as they interact with their smart feature phones. Read Tina’s article to find out more.

Barrier 3: A lack of locally-relevant apps

Localized content gives newly connected people a reason to go online and stay connected. To ensure a continuous supply of KaiOS apps that address local needs, we provide developers with information, support, and opportunities.

We teach workshops, sponsor startup pitch competitions, participate in tech conferences, and visit coding schools in developing countries, all with the goal of raising awareness about KaiOS and recruiting new talent for our mission.

On occasion, we also work with developers directly to create content we deem essential to the KaiOS community. We recently partnered with KaiOS developer Valeriy Skachko to create Be Safe, a COVID-19 awareness and prevention app.

See the full list of apps we created in response to the pandemic.

Help us bring life-changing internet to everyone

Our mission is to ensure that everyone, everywhere can afford an internet-enabled phone. But we want people to be more than just connected. We want everyone in the world to be able to use the internet to unleash potential. Join us in making our vision a reality. Check out our job openings.

Enabling Tomorrow

Enabling Tomorrow Ep 07: Valeriy Skachko

In Enabling Tomorrow we interview changes agents working at the forefront of tech, innovation, and digital inclusion in emerging markets. New episodes every week.

In this episode of Enabling Tomorrow we talk with Valeriy Skachko, a former university teacher turned app developer and one of the most prolific memers of the KaiOS developer community.

We talk with Valeriy about the KaiOS apps he has created and the value they’re bringing to people from all over the world. We also revisit his personal journey from computer science university teacher to freelance app developer.

For aspiring app developers, Valeriy also shares his learnings on getting started with app development in general, as well as some specific tips on developing for KaiOS.

Subscribe to our YouTube channel to catch all future episodes.

Follow Valeriy on: LinkedIn & Twitter

Other show details

Host: Tim Metz — Marketing Director KaiOS
Recording date: 17th of July 2020